Privacy Policy

1. Information We Collect

We collect the following information:

• Personal identification (Name, ID Number, Phone Number)
• M-Pesa transaction history (with your consent)
• Device information and IP address
• Usage data and app interactions

2. How We Use Your Information

Your information is used to:

• Verify your identity and eligibility
• Calculate your credit score and loan limit
• Process loan applications and disbursements
• Send loan-related notifications via SMS
• Improve our services and user experience

3. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure servers, and regular security audits. Access to personal data is restricted to authorized personnel only.

4. Data Sharing

We may share your information with:

• Credit Reference Bureaus (CRB) for credit reporting
• Payment processors (M-Pesa/Safaricom)
• Regulatory authorities as required by law
• Service providers who assist our operations

5. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for data processing
• Lodge a complaint with the Data Protection Commissioner

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Loan records are kept for a minimum of 7 years as required by financial regulations.

7. Contact Us

For privacy-related inquiries:
Data Protection Officer
Email: privacy@fastloan.co.ke
Phone: +254 700 000 000